In his recent HBR blog post, Anthony Tjan, CEO, Managing Partner and Founder of the venture capital firm Cue Ball and vice chairman of the advisory firm Parthenon, discusses the downside of using email for “digital conflict resolution” and highlights three of the problems that often result from pressing <SEND>.
1. It is hard to get the EQ (emotional intelligence) right in email.
2. Email and text often promote reactive responses.
3. Email prolongs debate. Continue reading