Last week, while discussing an earlier blog post, Downsides of Digital Conflict Resolution, with a young professional, I used the following example which really seemed to bring Tjan’s point to life and wanted to share it here.

Imagine sitting in the same room with a good friend.  You and your friend sit  back-to-back and you may only communicate by passing written notes back and forth. No verbal communication or sounds are allowed and of course, you cannot see each others face.

Think of how much communication would be missing from that interaction.  That is what happens during an email exchange.